Website Support

WHEN YOUR WEBSITE GOES DOWN – THAT IS LOST TIME, AND TIME EQUALS INCOME.

For your business to develop and grow, a functional website is invaluable. Technical hiccups can keep your website from running smoothly, however – this can impact the success of value partnerships as well as potentially put customers off. One tiny technical glitch could cost your business more than you’d think. Unreliable websites can result in missed opportunities, driving away potential customers without even knowing it and counting the clicks that never happened–scary stuff!

Don’t let any misstep occur which would fragment customer relationships; we are here to support you each step on the way! We will quickly pinpoint any issues with our comprehensive website support services, so you never experience an interruption to those important customer relationships.

What We Can Do

How Do We Help?

Working with WordPress can be an eye-opening experience for website owners. We know how challenging it can be to maintain different elements of website without breaking it down, or worse - in front of everyone.

That is why we are here to offer website support and troubleshooting. Our team has extensive experience working directly on WordPress sites or remotely using FTPS/SFTP protocols, meaning your website will be receiving the most effective service possible.

We'll evaluate what the issue is and work quickly and efficiently to fix any underlying problems, so you won't have to worry about anything else afterwards. All this means your website can be back up and running as soon as possible with full functionality!

Send Help!

I'm having this problem...

What we can help with

Down Website

Broken Links

Content Updates

Forms Not Submitting

Site Migrations

Performance Optimization

& More

Our Process

Evaluation

Once we start, we go through your entire site and find all of the weak points that need improvement. We compile them into a list for you to review, with an estimate of how long it will take to get your website back up-to-date.

Repair

After we have discussed what issues we found, and our timeline we will log in to your website and start fixing issues of concern. We will be in contact with you during this process to ensure the final result is what you’re wanting.

Testing

Once we have fixed any issues, we will go through and test your entire website. Making sure links work, all images are showing up, etc. We ask that you too go through your website and make sure it all looks correct as it should.

What Can You Do Beforehand?

There are some basic things you can do to try to figure out what’s wrong with your website, and potentially fix it on your own. The more information we have on what is wrong the better! Go through and make a list on what is wrong…

• Website Not Showing Up
• Errors coming up
• Not loading fast
• Check your site on GTMetrix
• What have you done since you last knew your website was working correctly?
When was the last time you or someone did any updates?

If you take screenshots as well, this is TREMENDOUSLY helpful.

Send Help!

Investment

By the Hour Website Support

$ 100 per hour

1 Hour Minimum
Billed in 30 minute increments
Estimate of time will be provided
Ability to set cap amount of hours.

5 Hours of Website Support

$ 447 5 hours pre-paid

No Minimum Hours
5 Hours of Pre-Paid Support
Billed in 15 minute increments
Use within 6 Months

10 Hours of Website Support

$ 847 5 hours pre-paid

No Minimum Hours
10 Hours of Pre-Paid Support
Billed in 15 minute increments
Use within 12 Months

Note: Time calculated for all packages includes email, text-based chat, slack communication phone calls and video communication in addition to technical work on the website

Submit Support Request

If Your Site Hasn't Been Maintained...

We like to describe to clients, that your website is like your car. You want to ensure that you keep it maintained to ensure that it’s performing at it’s best, and is safe.

If your website isn’t properly maintained, some of the following have a high probably of happening, it’s never if – it’s when.

Check Out Our Maintenance Plans